Maison Marie-Rollet : A comprehensive solution for women who are victims of violence

Founded in 1961, Maison Marie-Rollet was at the time a temporary refuge for women in distress.

Now the Maison offers:

Safe accommodation for abused women and children in their care;

Recovery of the health and well-being of abused women and their children;

The reduction of problems that compromise the balance, development, and autonomy of women and their children.

Not just a shelter, but a full support for women

The Maison accompanies abused women, with or without children, and anyone who considers themselves a woman in a violent situation through shelter, post-care and external support.

Femme avec le drapeau arc-en-ciel sur son T-shirt
Femme avec une main tendue en gros plan

The mission of the Maison: to welcome, support and respect all women

During her stay at la Maison, the woman is guided and supported in her search for solutions. Each member of the team respects and supports her in her choices and decisions.

The many facets of violence against women

Violence has many facets. We often believe, wrongly, that it can only be physical. It is not the case, as it is the manifestation of one person’s desire to control another. It is therefore essential to recognize all the forms it can take.

Femme sur chaise roulante qui regarde par la fenêtre
Femme soucieuse devant une fenêtre

Demystifying violence against women

Because the false beliefs surrounding violence against women are still widespread, one of the missions of the Maison is to educate people in order to put an end to myths and prejudices.

How to help an abused woman?

Do you want to help an abused woman? It is crucial to consult a support resource for adequate protection of the woman and her children. Furthermore, anyone who wants to support a woman in this situation must be well equipped.

Femme qui pleure entourée de personnes qui la réconfortent

Service statement for victims

 

Services are offered depending on the needs established in collaboration with the clientele (women and children). However, availability of services is dependant on lodging capacity, safety concerns and availability of human resources.

 

Our commitments:

Serve you with respect;

Offer services tailored to your needs;

Protect the confidentiality of your personal information.

The dispensation of services is dependant on availability of human resources, the needs as identified by the women and the organization’s capacity to adequately respond to requests. For these reasons, processing times cannot be guaranteed for shelter requests, post-shelter services or external services.

 

Complaint process

All complaints must be forwarded to the Capitale-Nationale Complaints and Service Quality Commissioner.

 

By phone: 418-691-0762 or toll free 1-844-691-0762

By fax: 418-643-1611

By email: commissaire.plainte.ciussscn@ssss.gouv.qc.ca

By mail:

Service Quality and Complaints Commission

CIUSSS de la Capitale-Nationale

2915, avenue du Bourg-Royal

Québec (Québec) G1C 3S2.